My order has not arrived yet
Unfortunately we do very occasionally experience delays to the service given by Royal Mail and orders arrive later than intended. For this we do apologise; we know how frustrating it can be.
Step 1:
Login to your account and determine when your order was dispatched and how it was dispatched. Royal Mail advise the following timescales for delivery after dispatch:
- Express: Estimated 1-3 working days
-
Standard: Estimated 3-5 working days
-
European Airmail: Estimated 3-5 working days
-
Rest of World Airmail: Estimated 5-7 working days
Step 2:
If your order has not arrived by the due date calculated in step 1 above, before contacting us, please contact your local Royal Mail Collection Depot as calling cards are not always left.
- Web: www.royalmail.com
- Phone: 08457 740740
Step 3:
If your local Royal Mail Collection Depot are unable to advise you of the location of your parcel, we need to allow a defined period before we can consider the order lost. Orders are delayed within Royal Mail for many reasons.
-
For Standard Delivery Orders - We will need to allow a further 5 working days past the last estimated arrival date before we can consider the order lost.
-
For Express Delivery Orders - We will need to allow a further 3 working days past the last estimated arrival date before we can consider the order lost.
-
For Europe Orders - We will need to allow a further 10 working days past the last estimated arrival date before we can consider the order lost.
-
For International Orders - We will need to allow a further 15 working days past the last estimated arrival date before we can consider the order lost.
Step 4:
If your item still hasn't arrived by this date then please get in contact with us again so we can help locate your order. Please state your order number with your enquiry so we can help you quickly and efficiently. 99.7% of all our orders get delivered within the timescales we specify but, if yours does not, we will do our best to resolve the problem swiftly and with the minimum of fuss.
