Returning Items
Changed your mind? No problem - unused items can be returned to us for free within 120 days of purchase. As long as we receive the returned item unopened and in a re-sellable condition we can offer you a full refund.
Before you post it, please contact Customer Services to obtain our free post address.
If you are in a hurry you can also return the items to Kevin Murphy Store HQ at the following address (however postage charges will apply):
Pleae note that we can only accept returns purchased from .kevinmurphystore.com/.
Returns Address
Kevin Murphy Store Returns,
66 Queens Road,
Clifton,
Bristol,
BS8 1QU
It is a good idea to obtain proof of postage when you send your item - just in case. We will refund your purchase within 1-3 working days of receiving the goods. For further information please contact Mel or Tilly at Bath & Unwind HQ Customer Services on 01179 270434.
Read our full terms and conditions.
Returns FAQs
We really hope you never need to read this question but understand that sometimes this may be the case. We are sorry you are unhappy with the quality of one of our products and we'd like to help you resolve the problem quickly. The fastest way for us to help you is for you to contact us by either emailing customer.services@koan.is or by calling 01179 270434.
If you would like to return your beauty essentials then see returns.
Kevin Murphy Store HQ will notify you via email once we have received your return, and will process a refund within 1-3 working days. If your return is for an exchange, we will send you a new order confirmation for your reference, and confirm a date for dispatch and delivery.
Once Kevin Murphy Store HQ have received your returned products you will be notified by email. Refunds are processed on the same day, and will be credited to your account within 1-3 working days. The credit in your bank account will appear as 'Koan UK Beauty'.
66 Queens Road
Clifton
Bristol
BS8 1QU
