Contact us

We will always email you to let you know when your order has left Kevin Murphy Store HQ, giving you peace of mind that your essential luxuries are on the way.

 

Of course if your email has been lost in cyber space (or you delete it by mistake) you can check the status and estimated delivery of your existing order at any time, by using the My Account page.

 

Please login to My Account and click on view my order to see the latest information we have.

We understand how important it is to receive your order quickly, especially if you have purchased your luxuries for a gift or special occasion.

 

Currently we do not offer a nominated delivery or Saturday service. However, we do offer a next working day delivery service using DPD couriers, who will deliver orders placed before 15.30 to any UK location by 18.30 the next working day - perfect for those last minute purchases.

 

When you use the 24 hour service with us you will receive an email of the morning of your delivery with an estimated hourly window to let you know when to expect your order to arrive.

Our full delivery options can be found here...

 

For our express/guaranteed next working day services, we have a cut off time of 15:30 in order to have your items packed and dispatched the same day.

PLEASE NOTE WE ONLY SHIP TO THE UK AND DO NOT DELIVER TO EUROPE OR INTERNATIONALLY. 

Orders are shipped on business days only; these are Monday-Friday, excluding bank holidays.

Unfortunately we only ship Kevin Murphy products within the UK and do not ship internationally.

If your order has tracking details, you will find this information on your order dispatch email. If this information is not on your dispatch email, there is no tracking number available. However, if you advise your local delivery office of your name and delivery address they will be able to confirm if your parcel is being held.

Unfortunately, we do not keep any samples of Kevin Murphy products. However, a large selection of the products are available to purchase in 40ml travel/tester size.

Your order will be dispatched via Royal Mail or DPD. You will find this information on your dispatch email.

 

If your order is being dispatched via Royal Mail, although a signature is not usually required the parcels are sometimes too large to fit through the letterbox so someone will need to be present to take your order. If this is not possible, Royal Mail will put a card through your door advising that your parcel is awaiting collection from your local depot. Unfortunately, we are not able to pass delivery instructions to Royal Mail if you wish your parcel to be left in a safe location or with a neighbour. 

 

Royal Mail are currently trialling a 'delivery to neighbour' service where if you are not home to accept delivery, your parcel will be left with a neighbour and you will receive a card through your letterbox. For more information on this service please visit http://www.royalmail.com/delivery-to-neighbour.

 

If your order is being dispatched via DPD your parcel will require a signature. In order to stop you waiting in all day for your order, DPD will email and text you (if you supply your mobile number) on the morning your order is dispatched with a specific one hour delivery window. If you decide that this time is not convenient, you can use email or text to simply change the delivery date. 

 

If DPD attempt delivery and no one is present, a card will be left at the delivery address and the item will be taken to the nearest DPD depot. Using the details on the card you can contact the courier and request a second delivery attempt or collect the item from the depot. You can do this via the DPD website or by contacting them on 08445 560  560. For security reasons, they will not be able to leave the parcel without obtaining a signature. DPD provides easy tracking with proof of delivery for your peace of mind.

 

If your delivery address is outside the UK, please see our 'Overseas customers' FAQ section.

 

 

 

 

 

 

 

Unfortunately we are not able to sell the litre sizes through the Kevin Murphy Store any longer.